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Internet Sales Policies

The Robert H. Peterson Company believes that the best way to purchase Real-Fyre and Fire Magic products is through your local specialty retailer who carries hearth and barbecue products. At these retailers, you have the opportunity to closely examine these products and see for yourself the quality features, design, operation and construction of our products. They are familiar with local building codes that may impact your choice of product. Many specialty retail stores have working displays that allow you to judge the warmth and beauty of Real-Fyre Gas Logs or the cooking performance of Fire Magic Barbeques. These retailers and their staff will help you with installation and to answer any questions that you might have. It is the policy of the Robert H. Peterson Co. to process warranty claims through your buying outlet. Specialty retailers are better able to quickly resolve your claim than internet sellers.